AF
Andy F
1 reviews | Active since Jul 2011
13 May 2025, 08:41
Pathentic Standard Bank Insurance
My Geyser burst on the 2nd of May 2025. I immediately cut of all water to limit damage and logged a claim with Standard Bank Insurance. A plumber came out the same day to access. Since then, I have heard nothing from Standard Bank. I have phoned multiple times and asked for it to be escalated. No answer or feedback or a call from them.
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Andy F's updateReviewer Update
20 May 2025, 14:02Standardbank has eventually come back to me for the first time on the 19th of May 2025. However, they sent me a form to complete to pay out the claim, but the form has a password. The email said the password is either your id or your company registration number. Well, no password worked. On replying to Standardbank that the password does not work. Their mailbox was full and the email bounced back. I then found a way to print the form and manually sign it and can it in again, but I am unable to send it to Standard bank because their mail box is full on the email they specify the form to be sent to.
AF
Andy F's update20 May 2025, 14:02
Reviewer Update
Standardbank has eventually come back to me for the first time on the 19th of May 2025. However, they sent me a form to complete to pay out the claim, but the form has a password. The email said the password is either your id or your company registration number. Well, no password worked. On replying to Standardbank that the password does not work. Their mailbox was full and the email bounced back. I then found a way to print the form and manually sign it and can it in again, but I am unable to send it to Standard bank because their mail box is full on the email they specify the form to be sent to.