Painful non service delivery from staff at standard bank insurance

A month later after lodging a claim with standard bank. Here I am

Lodged claim on 22nd December 2023. On the 11th of January i followed up as I thought it will be sufficient time between holidays for feedback.

I was told that my claim was rejected because of power surges. Firstly, I had to call in to be told this and 2ndly I am in a loadshedding free area. The claim has now been escalated twice. It is the 2nd of January . A month later. And the staff that is dealing with this claim cannot be bothered

In a few minutes after sending this email I will receive an email from hello Peter that standard bank has made private contact.

No TCF no due diligence and no service from them. It is excruciating exhausting