Over 1 month to settle a claim.... Seriously ??

<p>On the 16 January 2017 we phoned Standard Bank Insurance to report the problem we have with our pool.</p> <p>It is now the 17 Februray 2017, one month has passed and still no progress with our claim.</p> <p> </p> <p>Everytime I phone, they seem to tell me another story.</p> <p>I have to keep on phoning once a week , to find out what's the progress of our claim, cause otherwise nobody says anything and nothing gets done!</p> <p>Why do I have to do all the phoning ?</p> <p>Surely the bank has to keep me up to date with the progress.</p> <p> </p> <p>I phoned once again on Tuesday the 14 February 2017, and got told that Wednesday morning they will phone me to make arrangements.</p> <p>3 Days have passed, and I am still waiting for the phone call.</p> <p> </p> <p>The bank don't realize, the longer the pool stands the more damage is occuring.</p> <p>How much longer do we have to wait, to settle this claim ?</p>