TW
Trevor W
1 reviews | Active since Dec 2020
09 Jul 2021, 05:37
Outstanding refund
I submitted a claim for funeral on 2021-06-08 and after 2 days followed up because no notification was sent to confirm my claim. After the umpteenth phone call money was paid out. I was suprized that the premium was still debited from my account 22 days later. I would think since everything is in house meaning with Standard bank everything would be sorted. Needless to say 9 days into the new month still no refund.
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Replies (3)TW
Trevor W's updateReviewer Update
09 Jul 2021, 12:45It stuns me that you would use the words basis of my complaint whereas the facts are stated clearly and it happened recently. To appoint a specialist is in my opinion so unnecessary where common sense would have been sufficient. When claiming I made lots of unsuccessful calls in the absence of commitment from your side. I hope it will be different this time. I am a longstanding client of yours and is NOT happy with service.
TW
Trevor W's update09 Jul 2021, 12:45
Reviewer Update
It stuns me that you would use the words basis of my complaint whereas the facts are stated clearly and it happened recently. To appoint a specialist is in my opinion so unnecessary where common sense would have been sufficient. When claiming I made lots of unsuccessful calls in the absence of commitment from your side. I hope it will be different this time. I am a longstanding client of yours and is NOT happy with service.
TW
Trevor W's updateReviewer Update
13 Jul 2021, 08:32I am still awaiting my refund. I called call centre now and was told that claim was never paid out that is why premiums are still being deducted. I cannot everytime spend 100s of Rands in airtime to hold on for whoever to sort this matter.
TW
Trevor W's update13 Jul 2021, 08:32
Reviewer Update
I am still awaiting my refund. I called call centre now and was told that claim was never paid out that is why premiums are still being deducted. I cannot everytime spend 100s of Rands in airtime to hold on for whoever to sort this matter.
TW
Trevor W's updateReviewer Update
14 Jul 2021, 09:40This is now the 4th working day and the 6th calender day. Hope something will happen during this day.
TW
Trevor W's update14 Jul 2021, 09:40
Reviewer Update
This is now the 4th working day and the 6th calender day. Hope something will happen during this day.