Outstanding Inurance claim

Good Afternoon Re Insuance claim 872 902 Date insurance claim was reported to Stanard Bank 10th July 2020. The assessor Yusuf Moosa was appointed did the assessment along with Modern Homes and the plumbers. The plumbing work has been done the other repairs have not. I have received 40 automated replies from every email address posted on Stanard Banks website. With the promise my query will be dealt with to date not a thing or person has been near. The guard was paid. Invoice was submitted on 27th July 2029 for reimbur*****t. Not done Electrical repairs paid for . Invoice submitted again no reimbur*****t after been assured it would be done within 8 days. Emails WhatsApp messages phone call to the assessor Yusuf Moosa no even the cursory reply. I have been on to the service providers. They too are suffering from frustration. No phones answered and no authorization forthcoming. This is most acceptable and a very poor reflection on Stanard Bank. Moving forward to where Hell. Regards Elaine Lithgow