Outstanding claims at Standard Bank Insurance - shocking lack of service

My advice to anybody wishing to take out insurance, avoid Standard Bank Insurance at all costs!

I have 2 claims with Standard Bank Insurance Brokers, the first submitted in June 2020 and the second in August 2020 for burst pipes in a wall and subsequent wall repairs. The first claim is for under R7000 and the second for under R5000. In all this time I think I have had 2 emails and 1 phone call from the company. I have phoned the call centre at least once a month since submitting the claims to find out progress. Every time I have to hold on for at least 10 minutes before an agent answers and then another 10 minutes while the agent searches for details. They then ask for more information, which I submit and resubmit and resubmit - each claim has had the information submitted at least 3 times. I have been told twice that the first claim will go to validation and I will hear back within 48 hours (since January 2021). This policy was taken out in 2012 and not one payment has been missed. There has only ever been 1 claim before, also for a small amount. This is the most shocking service I have ever experienced and I cannot believe that the company is still in business.