Outstanding claim for 9 months

Hello Peter

I submitted a claim for refund with Standard Bank Insurance Claim department on the 28 June 2017. My claim for refund has not yet been made until today. In fact, I don't even get a response from Central Refund Box email.

I made 4 reminders after that. Nobody even acknowledges my emails. This is very poor service considering the monthly charges I am charged as a private banker.

I am so greatful that I cancelled their policy. Am thinking what would I do if I had incident that warranted me to claim for the repairs of my house.

Please help me get my refund.