One star is too... much they don't care about customers

Nearly 7 months ago I put in a claim for damage to the roof due to the bad weather we had this past winter. They sent out a company who reported that there was previous work done to the roof with bad workmanship causing waterproofing to wash off as well as wear and tear to the garage roof but there was some weather damage noted too and so the claim was denied. I appealed this as we are aware of the separate corrugated garage roof wear and tear and this is why it was not part of my claim further to this, the only previous work that was done was by stone age which was a company sent out by standard bank less than a year prior. I was unaware of this workmanship as I had not got onto the roof myself and trusted that they had done a proper job. I then told standard bank who sent stone age back to check their work, they denied

doing the job and said someone else must have worked there after them. This makes no sense for me to pay another company to fix the exact work they messed up in less than a year and then call them back again. I sent the pics they sent me of the bad work and I sent it off to random roofing companies to ask for their comment on the job, they said the whole application was not ideal and roof tiles should be replaced not patched up with waterproofing which is now completely washed off. Told standard bank and also said that the new claim is not for the same areas but those areas do need to be fixed up before winter or we will have a problem again and that even though storm damage was mentioned in the claim, nothing is being done. Everytime I send them an email they take weeks/months in between replies I even told them I'm going to the ombudsman and I want my policy cancelled when this is sorted and they don't care(still going to do it) . Their last response in Jan was they waiting on the report back from the contractor. I cc'd in 3 email addresses and not one rep**** SHOCKING.. DONT EVER GO WITH STANDARD BANK.