One hour wait on phone to reach claims dept

Item: Standard Bank Insurance
Rating: 2
Author: Evan B

We are trying to complete a claim. Dealing with multiple service providers. We cannot reach claims department as you have to hold for 30-60 minutes to talk to someone. And then you still don't have a contact / broker / relationship person to sort it out. You have to deal with a system. Prove me wrong please...

Helpful (0)

Replies (2)

Evan B's updateReviewer Update

19 Feb 2018, 15:47

It is a week later with no further action. I have received an email. I still cannot reach the call centre to manage my claim. Even private banking and business banking can't deal with your non-responsive insurance department. Worried about using Standard Bank for anything with this terrible service.

Evan B's update19 Feb 2018, 15:47

Reviewer Update

Standard Bank Insurance's replyOfficial

27 Mar 2018, 09:03

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
***
***

Standard Bank Insurance's reply27 Mar 2018, 09:03

Official

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
***
***