One does not simply cancel your insurance policy with Standard Bank

I have tried to cancel my building insurance since September 2022 without any success. I emailed my new insurance policy, which I've been paying for, to their hoc_cancellations email address about 3 times. I've phoned on 3 occasions over this time period and got assisted which always ends with false hope that this time something will happen in the hopeless pit of corporate admin, but obviously nothing ever does. The last phone call I had I was instructed to send my policy to their omins email address which I did... Twice. Last one on 15 December.

I honestly have no idea how to cancel my policy. I feel more likely to walk upside down, using my feet as hands and functioning like this for a full year all while being attacked by scorpions and fire ants than getting a response back from Standard Bank saying that my insurance has been cancelled.

A funny little sidenote: on my last call the person who helped me asked if there is anything they could do to make me stay with them... I can honestly say it would be undoubtedly a no. After this I have no confidence in knowing I have to somehow submit a claim and expect an emergency to be resolved. Hells no, please just release me from your over priced nothingness because my arms are getting tired from throwing all this money into thin air.