Once again poor customer service from Standard bank insurance

I called Standardbank Insurance on the 10-01-2022 to make a claim. The claim no is 22/111176 for my oven that stopped working on the 09-01-2022. I received an sms stating Electrician was appointed and came on the 11-01-2022 this msg was received Standard Insurance Limited: Dear Customer, Westdyk Electrical is en-route to your property to assess your 22/111176. Contact ***. Refiloe, FSP33348. The electrician came and when I called on the 12-01-2022 to find out the report the consultant on the phone said that they received the photos but no report, I sat on the phone for half an hour waiting for the consultant to call Westdyk but apparently there was no answer the consultant said they would call me back but she didn’t, I called the next day which was Thursday the 13-01-2022 and still there was no report I ended up calling Westdyk myself and asked why there wasn’t a report sent to the bank as it was holding up the whole claims process the lady apologised and said she would send it as the technician did not submit report, when I called Standard bank insurance I told them of the importance of me not having an oven as I have no gall bladder and most of my meals are prepared in the oven. I have called Standard bank numerous times and while sitting on the phone for more than half an hour at a time my oven is still not sorted out why am I paying insurance if when I have a problem it does not get resolved I have now ended up in hospital last week Friday from not eating the right food for almost 2 weeks suffering with gastric reflux, this is not right and I want it escalated to the highest person at Standard Bank I am a customer for over 20 years and this is not proper customer service and this is not the 1st time that I have had a problem with Standard bank insurance and also them bringing *********** suppliers to check or do the work.

Today is the 24-01-2022 and I have still not received a response as to when my oven will be sorted out.

I need an urgent response as to what the way forward is as I pay my insurance every month without any issues so why now when I have a problem with my appliance it is not getting sorted out.

Please call or respond to my contact details below.

Lindsay Sias *** ***