NOW WE CAN HELP....AND WE WILL JUST DISSAPEAR!!

<p>In August 2016 my geyser started leaking. I called the insurance company who got plumbers out. The plumbers confirmed that the geyser had burst. They also confirmed that the current geyser was still under warrantee and would be covered by the manufacturer.</p> <p>Before the new geyser was delivered by Kwicot, the plumbers had disconnected the old geyser to see if it could be removed. It was discovered that the geyser would not fit through the ceiling hatch and therefore needed contractors in (to either cut a bigger hole, new trap door or possibly remove some roof sheeting) so that the new geyser could be installed.</p> <p>Standard Bank Insurance would not cover the only option (for replacing the new geyser in the same location as the old one due to the roof sheets being Asbestos), and I had to settle for having my geyser placed outside my house...on the wall.</p> <p>I refused to accept this because I puprchased the house with the geyser in the roof space and therefore wanted it replaced there! i DID NOT WANT THIS THING HANGING ON MY WALLS. IT WOULD NOT LOOK GOOD!</p> <p>Eventually I had to give in...but I only agreed to this if the geyser was going to boxed in and enclosed. This was agreed to by the supervisor/manager (Vincent or Victor) I was dealing with.</p> <p>It was agreed that once the geyser was fixed in the new location, the contractors would come out to enclose it. They came out and said that the plumbers needed to move a pipe (or extend it) because the dripping water (from the over flow) would eventually damage the wood.</p> <p>They plumbers came out to see what was needed...</p> <p>THEN THE WAITING GAME STARTED! THEN I COULD NOT GET HOLD OF PEOPLE! THEN IT WAS PENDING THIS OR THAT...</p> <p> </p> <p>I AM STILL WAITING FOR THIS TO BE RESOLVED!!</p> <p> </p> <p>...</p> <p>Two months after this debarkle...and still trying to get the new geyser boxed...i receive a call from home.."THERES WATER LEAKING THROUGH THE ROOF AND COMING THROUGH THE LIGHTS!!"</p> <p>Again i contact the Insurance company who sends a different plumbing company out. They discover that the stop valve, which was installed by the original plaumbing company that removed/disonnected the burst geyser, had failed...They fixed this.</p> <p>STANDARD BANK INSURANCE SAYS TO ME THAT I NEED TO PAY THE EXCESS FOR FIXING THE CEILING AND PAINTING.</p> <p>I then informed them that this water leak and damages only happened due to previous workmanship and/or products used by them. I woould therefore not be paying anything and they needed to get this sorted out!</p> <p>Eventually the original plumbers returned to check out the claim...and when they were asked to wait while i got the insurance company on the telephone, they left my house....NEVER TO BE SEEN AGAIN!!</p> <p>I eventually got hold of the insurance company who responded to me with, " the plumbers was there, they reported on the situation. THIS CLAIM HAS BEEN CLOSED!"</p> <p> </p> <p>SO I AM CURRENTLY SITTING WITH A GEYSER HANGING ON THE OUTSIDE WALL OF MY HOUSE WHICH LOOKS ABSOLUTELY HORRID!</p> <p>I HAVE A SAGGING CEILING INSIDE MY HOUSE...</p> <p> </p> <p>STANDARD BANK INSURANCE HAS NOT HONOURED THE CLAIMS. THEY HAD A EXTERANL COMPANY CALL ME...AFTER EXPLAINING THIS ENTIRE SAGA TO THIS LADY....GUESS WHAT...ALSO DISSAPPEARED...</p> <p>NO REPLY...NO RESPONCE....NO UPDATE...NO REPORT.....NOTHING!!!</p> <p>PATHETIC SERVICE! RUN AROUND BY THEIR CALL CENTER!!! YOU WILL NEVER GET HOLD OF A SENIOR MANAGER THAT CAN TAKE YOUR COMPLAINT FURTHER...</p> <p>THEY WONT EVEN SEND SOMEONE FROM THE INSUURANCE COMPANY TO COME SEE WHAT YOUR CLAIMS ARE...ESPECIALLY IN CASES LIKE THIS!!</p> <p> </p> <p>YOU ARE IN FOR SOME SERIOUS ISSUES WITH THIS COMPANY!!!</p> <p> </p> <p>MY SUGGESTION PEOPLE...INVESTIGATE YOUR HOME INSURANCE COMPANY !!! ...PROPERLY!!</p> <p> </p> <p>I wish to get this resolved...but I also wish that other people is aware of what could happen!!</p>