Not the bank to bank with

I was retrenched from my job. I have insurance with standard bank on my loans. They have now handed me over when the claim for insurance is in place. I ALSO HAVE NOT RECEIVED MY DEBIT ORDERS THAT WAS PAID BY ME AS STATED IN THEIR LEGAL DOCUMENT TO ME. STANDARD BANK IS THE WORST BANK TO VANK WITH. THEY DONT HAVE THE RIGHT PEOPLE DOING THE JOB. EVERYTIME WHEN I CALL IMBEIGN PUSHED FROM DEPARTMENT TO DEPARTMENT. NO ONE KNOWS WHAT THEY ARE DOING OR TOO LAZY TO DO THE JOB RIGHT.