Not simple, not better, not faster

Herewith a message to current and potential clients why not to insure through Standard Bank. Herewith the trail of my experience: 03 Mar 19- Geyser was reported burst, 06 Mar 19- 3.5 days later and 3 hours on the great call centre later, a geyser was installed. I thought this is it. 10 Mar 19- Logged another claim to repair the ceiling taken out by the contractor. Appointment was set up for 14 March with the tenant at 13h00. The contractor never pitched. Another 50 min on the great call centre to hear the contractor forgot to attend but they will assign another one. Ok, so all the coordination again with the tenant, 08 April - 35 days later, an appointment is secured with the contractor. He arrives, measures and leave. 12 April - Followed up with the contractor. Cannot talk to me, STD will communicate directly, 18 April- A great call centre experience again, waiting, waiting ...., and then yes, someone answers. Only to hear that the contractor will call me soon to make an arrangement to install the 3 x 3 ceiling in the bathroom. 42 days the tenents have an open ceiling in their only bathroom. No wonder I recieved their notice today and will have no income on that property from 1 May. Thank you STD! This is the worst service experience I have had in years.