Not happy with the unprofessional lack of service from Standard Bank Insurance

Standard bank insurance call centre is beyond useless, my first claim with them in 7 years, and 8 months later the job is still not complete. Not sure where their contractors are sourced from, but what a joke. Supposed to be roof specialist but could not fix a small problem after 3 attempts. Absolutely no joy from Standard bank insurance, no follow up or follow through as promised after every phone call, and my oh my, does the call centre know how to use their hold button. Just today I've been on 3 calls of about 20min combined. I was put on hold evertime for more than 5min each and still haven't got to a point where my claim status was viewed, never mind actually getting feedback. Why do I pay insurance if I have to deal with their contractor over a 3 way call? Not happy with the lack of service.