Not happy with Standard Bank Insurance and it's preferred Panel Beater (Renew-it Sandton) and VW Endenvale

I recently experienced an accident and my car went for repairs through Standard bank Insurance. It was sent through to Renew-it Sandton.

At first, when I had to collect my car, I couldn't take it home with me, because the panel beater had broken my car key and tried to hide it with wooded glue. And I must say, my key was badly damaged as if there was a struggle with the key.

I went back a day later to collect my car, and they had fixed the key. About two days later I took the car for a drive to the Vaal. On the way, the car started having a knocking sound by the engine.

I called the insurance and I had to wait for the whole day until they decided what to do with my car. The lady from the insurance came back to me saying she got two confusing emails.

The first one was I should let the mechanic look at the car and then sent through the quote. The other email said the panel beater should collect and check what is the problem.

I got stuck around 9:30 am and the car was only collected around 4:30 pm. And I was in a place I Don't Know so well.

Now the car got collected and I was the one that had to contact the insurance to get an update. And they forced me to sign a disclaimer which I mentioned to them that I am not comfortable to sign.

I signed because I Don't have money to fix something that was there when the panel beater took my car.

The panel assessed the car and came back saying they don't believe that the sound was due to an accident, however they would need to send the car to VW for it to be assessed.

Now the car is at the VW and they come back with a quotation of 10K just to strip and assess the car. What is strange is that they already wrote a report stating that the sound was not due to the accident.

The sad part for me is that the gentleman I have been liaisoning with doesn't have all the answers, but he has questions just like me.

He always refers this case to someone else and I have to be the one that always sends him an email for feedback.

All I know is that I went to a panel beater the was chosen by Standard bank insurance which I have been with them since 2016.

I had no knocking sound and if it was wear and tear I would have noticed or had the problem way before the accident.

After my experiences with this panel beater, I have no confidence in them I Dont think they handle my car with care.

All I am requesting is Standard Bank insurance to return my car without a knocking sound or get me another.

This is ************** on my side, I get poor service from Standard Bank Insurance. My life and family’s life is stuck I have an 8 months old son I can do the stuff I usually do for him with ease. Where I stay there is no public transport.

I am struggling because Standard Bank Insurance failed me.