Not even an acknowledgement of my lengthy statement/email for an urgent ******* eviction notice

Not even an acknowledgement of my lengthy statement/email for an urgent ******* eviction notice, by Standard Bank Legal. I called Standard Bank legal on Tuesday the 3rd October and I was asked to relay my lengthy ordeal with an ******* tenant over the phone, after such a long struggle to even get through the line. I was then requested to send the same thing by email, meaning I had to draft the very same lengthy statement once again & send it on email, which I could only send through the following day (4 October). To date, I'm still awaiting the acknowledgement of that email, despite having sent a follow up email this morning, addressing it to both the generic email address = *** and Jeffrey Mphaki's personal email address.