Not bothering to process claim

Put through a claim for a burst geyser in May. Decided to install a solar geyser as a replacement so filled in an Agreement of Loss form (which I had to ask for twice because the first consultant that promised to send it never did) to receive a pay-out rather than a replacement (standard) geyser. Three weeks later, 2 calls (including promises to get back to me from a Kagiso) and three emails (to the person that did eventually send me the form Lindelwa Mngamezulu) later, I still have not heard a single word back from them.