Not answering phones

I tried twice today to register a claim. First time I was holding on for more than 45 min between 10 and 11.45 without phone answered only their recording. Second time for more than an hour form 11h45 till 13h05 without an answer only the recording saying they experience high call volumes. This is unacceptable for such a company. Either they are under staffed or just ***********. I have never called Outsurance and had to wait for longer than 30 seconds. Maybe you should send your stall there for training.