NON-TIMEOUS PAYOUT OF A FUNERAL COVER

I feel stupid for not visiting HelloPeter before taking out my funeral cover with Standard Bank. I lodged my claim on Monday. Followed up on Tuesday, again yesterday. I'm currently on the line waiting to be put through to a consultant. I'm told I'm number 26. I've tried numerous times since this morning but the queue is long, I ended up dropping the call. It's now 10:30 on Thursday, my claim hasn't been paid out. I've had to borrow money already which is not enough. DO NOT TAKE OUT A FUNERAL COVER WITH STANDARD BANK. It is not worth the stress. I'm grieving, I'm busy with funeral arrangements but I still have to follow up with them.