NON Service Delivery- Extremely poor customer service

i made a claim, for some damage caused by rain, this after many calls/emails and frustration. Eventually they allocated an assessor, a contractor to execute the work. the work done did not resolve the problem.On the 23rd Feb i called back (17min ) on the line and explained what had transpired, spoke to Simphiwe Ntsele, and gave him a brief history of the issue and the contact details of who needed to be contacted to get access to the house. Received no feedback Called on the 24th, next day -apparently my call of the 23rd was null and void, as no action was taken. Spoke to Joy Bucibo and requested her supervisor (Charmaine Makgale) who was in the meeting to call( call time 16min). hoping in vain for the call. Unfortunately service from the worst government institutions is better than what i have experienced from Standard Bank. i am glad that this relationship will soon be over.