NON PAYMENT OF APPROVED CLAIM

I've logged a claim in December 2015. Three weeks ago the assecor came to my premises and a day later i have signed and e mailed the agreement of loss back, The following week i phoned and call centre said my payment will reflect in my account at the latest the Tuesday. On the Thursday I phoned again, then again theyve told me they just need to do the payment. Monday they ve told me the same story as well as on Wednesday. Yeasterday I phoned again, the a lady - I do not want to mention her name told we that my file is on wistonia's desk and the payment should have been done already by Wistonia, she do not know why this is not being done. Today i phoned again and asked to speak to Wistonia's supervisor, she apologised for the claim not being paid already and committed to do the payment immedialtey, she even confirmed my banking details. Needles to say , again no payment was done. I kept on getting empty promises from standard bank insurance. Last week ive logged another claim again due to the fact that it is raining weekly and due to the fact that the first claim is not being settled my roof is leaking severely and know caused damage to my build in cupboard, paint and carpets