Non Functioning Call Centre

Item: Standard Bank Insurance
Rating: 1

I have home owners insurance with Standard Bank and would like to submit a new claim. After 35minutes on the phone to the call centre, my call was still not answered. I want to now cancel my policy and rather use a different insurer, but to do that I have to phone the same non functioning useless call centre! Unacceptable Standard Bank!!

Helpful (0)

Replies (1)

Standard Bank Insurance's replyOfficial

27 Mar 2018, 06:41

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
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Standard Bank Insurance's reply27 Mar 2018, 06:41

Official

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
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