Non existing service

I have been attempting to register a claim with Standard Bank insurance since 28 June 2019. To date nobody contacted me with a claim number, after submitting all the required documents. I have my banker trying to assist but still nothing is happening even with his input. I received e-mails as proof that the information and the claim was sent to Standard Bank Insurance department and to an Ishmael Baloyi in particular. I asked, begged, threatened and pleaded with no response. The lawyers are on my back and my name is being tarnished as a result of Standard Banks poor service. I hope this reach somebody senior so this can get sorted.