Non-existant customer service

I submitted a telephonic claim on the 20th December 2018 . By the 6th of January I had received zero correspondence including an agreement of loss document from the agent that captured my claim.

So I sent email on the 6th of January to the agent that was assisting me, to follow up on claim. Zero correspondence was received again.

I wrote an email to the upline manager (call centre manager or non-motor claims) to complian regarding complete lack of customer service. She (the manager) did email me the agreement of loss document which I returned on the 16th January.

By the 28th of January I still had not received payout so called call centre and told I should receive it on the 30/31st January. I did not.

I phoned today (the 4th of February) to be told by a call centre agent that the claim has to be resubmitted as it was never processed. I then spoke to the non-motor claims call centre manager who identified that there has been a delay in my claim (what ever that means!) and who has assured me that I will receive payment tomorrow or Wednesday.

I am still of today (4th) February waiting for my payout which I submitted on the 20th of December . I am extremely disappointed with SBIL non-motor claims service and will be cancelling my policy as soon as I receive this payout. Poor, poor, poor.??