Nobody answers the phone

We have recently made a claim against Standard Bank Home Insurance (regarding storm damage to our property).

The assessor came to the property last week (November 29, 2017). And we have the claim number (see below).

The problem comes in, when we want to follow up on the claim.

This is the phone number we call: *** However, whenever we call this number, we are simply put on hold - and then no one ever answers us. (we have called this number multiple times over the past few days).

And each time, our airtime gets exhausted (since we are put on hold)

Also: When we try to follow up via email (using this email address: ********** ), no one ever bothers to respond to our emails.

So this is incredibly frustrating. It is now a week later, and we still don't have any feedback regarding our claim. (and calling the phone number is fruitless - since nobody answers us - and we waste a lot of money purchasing airtime to make the calls).

--------claim details--------------- Claim number: 17/092976 Clearance Authority Number (C/No) is: H ********** 663