AF
Ashley F

1 reviews | Active since Aug 2010

03 Mar 2017, 15:20

No Water!

<p>Yesterday 0n 2 March 2017 at about 8am I lodged a new claim regarding our geyser that burst. The call went well and processed. The plumbers (Domestic Plumbing) was allocated to do the job. Domestic plumbers phoned us and arranged for an assessment. They came before 10am the same day. Wow! Impressive, only to find out that they would need to come back the following day to do the installation.... Is this stadard procedure from Standard Bank to allow for a 24hour turn around time regarding geysers, as not having a geyser and no water is pretty darn urgent! I tried phoniing your call centre and I guess everybody happens to take lunch the same time.... Why would Standard bank allocate a rubbush plumbing company that won't prioritize and schedule our geyser installation, let alone set an appointment to actual schedule the installation of the geyser?! SA Homeloans has a 2hour same day turn around time for geyser bursts, as they see it as urgent!</p>

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