AW
Amaan W
1 reviews | Active since Dec 2018
01 Nov 2022, 13:33
No Standard Bank
Poor service from ***9(Supposed Customer service). I have called in a total of 6 times to get a copy of my Policy Schedule and every time I call I am transferred to another agent for assistance, the call then just loops in the IVR and the call ends. Even though I inform the agent when I call back about what happened, they just continue transferring me. I then called the complaints help line and they then referred me back to ***9. When i asked to speak to a supervisor, they refuse and end the call.
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Replies (1)AW
Amaan W's updateReviewer Update
02 Nov 2022, 06:10See response I got from low standards bank.
I have to wait 8 days just for a copy of my policy. Just imagine how long a claim takes.
Good day
This email serves to acknowledge receipt of your complaint and thank you for bringing it to our attention.
The matter has been escalated to our Client Servicing Team to assist with your request for the your Policy Schedule.
We apologise for the drop-in service levels you experienced. Please note that we will investigate and review the matter in order to resolve it as quickly as possible.
Our normal turnaround time is 8 working days for resolution.
We wish to thank you for your continued patience as well as for affording us the opportunity to review the matter.
Kind Regards
Terral Kisten
I have to wait 8 days just for a copy of my policy. Just imagine how long a claim takes.
Good day
This email serves to acknowledge receipt of your complaint and thank you for bringing it to our attention.
The matter has been escalated to our Client Servicing Team to assist with your request for the your Policy Schedule.
We apologise for the drop-in service levels you experienced. Please note that we will investigate and review the matter in order to resolve it as quickly as possible.
Our normal turnaround time is 8 working days for resolution.
We wish to thank you for your continued patience as well as for affording us the opportunity to review the matter.
Kind Regards
Terral Kisten
AW
Amaan W's update02 Nov 2022, 06:10
Reviewer Update
See response I got from low standards bank.
I have to wait 8 days just for a copy of my policy. Just imagine how long a claim takes.
Good day
This email serves to acknowledge receipt of your complaint and thank you for bringing it to our attention.
The matter has been escalated to our Client Servicing Team to assist with your request for the your Policy Schedule.
We apologise for the drop-in service levels you experienced. Please note that we will investigate and review the matter in order to resolve it as quickly as possible.
Our normal turnaround time is 8 working days for resolution.
We wish to thank you for your continued patience as well as for affording us the opportunity to review the matter.
Kind Regards
Terral Kisten
I have to wait 8 days just for a copy of my policy. Just imagine how long a claim takes.
Good day
This email serves to acknowledge receipt of your complaint and thank you for bringing it to our attention.
The matter has been escalated to our Client Servicing Team to assist with your request for the your Policy Schedule.
We apologise for the drop-in service levels you experienced. Please note that we will investigate and review the matter in order to resolve it as quickly as possible.
Our normal turnaround time is 8 working days for resolution.
We wish to thank you for your continued patience as well as for affording us the opportunity to review the matter.
Kind Regards
Terral Kisten