No 'standard' at Standard Bank Insurance

Should you take a bond with Standard Bank, consider strongly not to when taking a home insurance with your bond. It is below 'standard'. We are a week without power, running now and then on generator after being hit by lightning. No response, no feedback, no nothing and this in a heatwave! First call 'we are busy but have not started yet', second call, 'we are busy with it', third call 'we are busy with it'. Very much on par with a banana republic service. Busy considering moving our bond to FNB.