DK
David K
1 reviews | Active since Mar 2019
25 Mar 2019, 13:02
No Service to approx 45 yr customer with 1 previous claim for burst geyser
Lightening damaged the automatic gate opener. Tech was sent to assess damage. Since then, despite numerous email since the 1st March I still have no response except for automatic replies such as "someone will contact you within 2 Hours" etc. Still waiting. LOOONG 2 hours. 25th March 2019
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Replies (2)DK
David K's updateReviewer Update
30 Mar 2019, 16:11I received a reply to my complaint stating "This matter will be assigned to a resolution specialist who will contact you to resolve your complaint" Standard Bank phoned me on 26th March to discuss my issues. I was informed that the resolution specialist would investigate and let me know what the issue is.
I have since had no feedback of any kind from Standard Bank.
It is now a month since the lightening damage and my claim has not been processed.
Every time we arrive at or leave the property we have to manually open and close the gate. This has put us at high risk to be ****** and/or ******ed.
DK
David K's update30 Mar 2019, 16:11
Reviewer Update
I received a reply to my complaint stating "This matter will be assigned to a resolution specialist who will contact you to resolve your complaint" Standard Bank phoned me on 26th March to discuss my issues. I was informed that the resolution specialist would investigate and let me know what the issue is.
I have since had no feedback of any kind from Standard Bank.
It is now a month since the lightening damage and my claim has not been processed.
Every time we arrive at or leave the property we have to manually open and close the gate. This has put us at high risk to be ****** and/or ******ed.
DK
David K's updateReviewer Update
04 Apr 2019, 12:08I received a reply to my complaint stating "This matter will be assigned to a resolution specialist who will contact you to resolve your complaint" Standard Bank phoned me on 26th March to discuss my issues. I was informed that the resolution specialist would investigate and let me know what the issue is. I have since had no feedback of any kind from Standard Bank. It is now a month since the lightening damage and my claim has not been processed. Every time we arrive at or leave the property we have to manually open and close the gate. This has put us at high risk to be ****** and/or ******ed.
DK
David K's update04 Apr 2019, 12:08
Reviewer Update
I received a reply to my complaint stating "This matter will be assigned to a resolution specialist who will contact you to resolve your complaint" Standard Bank phoned me on 26th March to discuss my issues. I was informed that the resolution specialist would investigate and let me know what the issue is. I have since had no feedback of any kind from Standard Bank. It is now a month since the lightening damage and my claim has not been processed. Every time we arrive at or leave the property we have to manually open and close the gate. This has put us at high risk to be ****** and/or ******ed.