NO SERVICE OVER THE WEEKEND IN THE DIGITAL AGE!!

My geyser burst this morning (Saturday). Standard Bank insurance sent their contractor to replace the geyser. The contractor contacted the insurance and they informed me that the geyser is under warranty and therefore they need to confirm with the manufacturers on Monday before they replace it. I pay my insurance each and every month and NOW I must wait until Monday to actually receive a working geyser. How pathetic is the service delivery from STANDARD BANK INSURANCE that they can’t action anything over the weekend. Do they delay in collecting the premiums on a monthly basis. NO WATER FOR THE WHOLE WEEKEND PATHETIC SERVICE!!