No service on insurance claims

I have registered an insurance claim for alarm system and electrical gate motor that was damaged in an thunderstorm , it is over two weeks and standard bank cant tell me if or when will claim be approved.. been calling almost every day and every day they will come back before end off the day and I never get feedback from them at all. my family and house is at risks due to alarm system that is not working.. I have even went so far as to get quotes outside company to repair the alarm and gate motor , the accessor come out to check the property and all damage , but still no feedback or any response from standard bank.