No service, NOT bad service

I truly understand why Standard bank is moving forward. The 2nd time this year, after 17 years, I had to submit claims. They only into taking money from clients, not interested in actually do what you pay them for. No wonder they moving forward, by frustrating their clients and then ignore them. It has been 2 weeks now that I reported a burst geyser. I was promised a plumber that same day. I wrote to the person and informed her - no reply. Reported it to their complaints department, nothing. Standard bank do not care that since it is leaking warm water, that besides the wasted electricity and resources, it also run an electricity bill. We also have strict water restrictions, but my geyser is pumping water out 24/7. But they are moving forward.