No service from Standard Bank Insurance

You cannot complain about customer service and there is none, I reported a burst pipe in my outside wall on the 2nd May after I had to have an emergency repair on the weekend after we found hot water coming out of the laundry wall. Spoke to Palesa Molebatsi, who gave me the claim number and asked me to send the invoice and photo's of the damage, which I did. She advised that is would be 2 claims as one was for the pipes and the other to fix the outside wall that was damaged while looking for source of the leak. She got a company to come and assess the damaged, they did not arrive on the Thursday as arranged but on the Saturday. Saw them as I was arriving home as they came before the agreed time. Asked them to send the quote of what they were going to do. As they wanted to start work on the Monday, Advised them that I would have to arrange someone first. Not heard from them since then. Followed up with Palesa on the 9th and 18th May, email read on the 9th no response and nothing from the 18th. Also went onto my claim on the online and asked for someone to contact me a few times and still nothing. So I am sitting with an exposed hot water pipe, waiting for the wall and door to be fixed before I can get the plumber back to put a new pipe on the outside as the pipes are old and changes for it bursting again are strong.