LJ
Lehandri J
1 reviews | Active since Oct 2021
29 Oct 2024, 14:06
NO SERVICE from Standard bank funeral policies!
I have had my funeral policy with standard bank for years, but only realised recently that the id number of one of the beneficiaries are incorrect. I have been sending emails since 4 oct 2024. I have been phoning as well, then i am put on hold,or told that i will get a call back. I have no idea what to do..if anything had to happen (God forbid) how do i reach them, and they also wont accept a claim with an incorrect id number, which they added incorrectly,as i filled in all the paperwork in the beginning. I have being trying non stop from my side...maybe i should just move to another company that would actually answer/help me.
Helpful (0)
Replies (5)0
Replies (5)LJ
Lehandri J's updateReviewer Update
30 Oct 2024, 07:49My id: ***
FNR***
FNR***
LJ
Lehandri J's update30 Oct 2024, 07:49
Reviewer Update
My id: ***
FNR***
FNR***
LJ
Lehandri J's updateReviewer Update
30 Oct 2024, 10:56Which i am sure will take another few feeks. I am so fedup
LJ
Lehandri J's update30 Oct 2024, 10:56
Reviewer Update
Which i am sure will take another few feeks. I am so fedup
LJ
Lehandri J's updateReviewer Update
30 Oct 2024, 18:47Just as i thought. Another day has gone by with absolutely NO communication. This is pointless.
LJ
Lehandri J's update30 Oct 2024, 18:47
Reviewer Update
Just as i thought. Another day has gone by with absolutely NO communication. This is pointless.
LJ
Lehandri J's updateReviewer Update
31 Oct 2024, 17:26And another day has passed. Standard bank must be extremely understaffed. Cannot get help when i phone them, and no one phones back. I have had enough!
LJ
Lehandri J's update31 Oct 2024, 17:26
Reviewer Update
And another day has passed. Standard bank must be extremely understaffed. Cannot get help when i phone them, and no one phones back. I have had enough!
LJ
Lehandri J's updateReviewer Update
01 Nov 2024, 14:08Standard bank, don't bother phoning me back. I got a call after 60pm last night, i did not have all the details i needed with me...so the lady promised to phone me at 8 this morning. She refused to give me her direct email address, i will be looking into getting a funeral policy elsewhere. This is RIDICULOUS! I have been struggling since 4 october with this issue!
LJ
Lehandri J's update01 Nov 2024, 14:08
Reviewer Update
Standard bank, don't bother phoning me back. I got a call after 60pm last night, i did not have all the details i needed with me...so the lady promised to phone me at 8 this morning. She refused to give me her direct email address, i will be looking into getting a funeral policy elsewhere. This is RIDICULOUS! I have been struggling since 4 october with this issue!