No service

I had a waterpipe leak about 3 weeks ago inside a newly bought house which I reported to the insurance. I wasn't met with the biggest friendliness, but that is besides the point. Eventually a "contractor" was sent out to evaluate. Actually 2. One decline the job and today I know why. The builder that came out, fixed the leak. Believe it or not, thats where it ended. My wall still broken open, not fixed yet. No communication from insurance. Called them many time and only get answered with "it is sent in fod approval by management". Next day I saw water on floor. Called insurance, they send out another plumber who detected a wnd leak. Broke everethung open(on the otherside of the wall where first leak was fixed. Needless to say that those open wall and floor is still like that. Insurance does not communicate at all. No sms, email, call, nothing! This is the most pathetic insurance I've ever seen. Please do not consider this insurance if you're able to prevent it. Almost a month and no communication or fixing of damage caused.