No service

<p>On 07/04/2017 someone reversed into my vehicle, that is insured by Standard bank.</p> <p>I called - spoke to Mbali @ 14:51 - I needed to speak to someone as I've never had to claim before and I didn't know what the process is. I was told that she was only taking messages and will someone else will call me back. All I could establish, after asking, is that I had to open a case with SAPD, which I did.</p> <p>The same evening I went & left a call back request on the web-site - a broker called me the following day and politely offered to transfer me to the claims department, which is closed on a Saturday.</p> <p>Today is 25/04/2017 - no one has called me.</p> <p>This was perhaps not a real emergency and I had the car fixed in the mean time, HOWEVER if it was a real emergency, I could've been dead by now.</p>