1 reviews | Active since Oct 2012
No Service
<p>I have had a valid claim repudiated with no interest to assist me as the client looking after their interests while I am paying off my bond. Since I realised that having insurance with Standard Bank that will not support me I sourced other Insurance companies who will gladly assist me in every way reasonable.</p> <p>Well again I am very frustrated by Standard Banks customerservice in trying to move away from them and to get alternative solutions. I have requested that Standard Bank Information sent me a copy of my Home Insurance policy. They have directed me to Standard Bank Insurance whom I have no requested 4 times to get a copy of my home insurance without one single attempt to answer me or to assist me. Poor service indeed.</p> <p>Johan Bezuidenhout</p>
Information emailed at 10H50 7Apr17
Information emailed at 10H50 7Apr17
The service from the Standard Bank Homeloan Insurance department continues to be poor. Since my initial complaint I have been assisted by a person in the Insurance Executive Complaints Samantha Ramisur . She duly sent me the information but after receiving it I realised that it was general policy for homeowners and not specific to me and immediately requested that she forward me a policy document in my name with details of how my house is covered. She committed to send me the policy by the 10th of April 2017. On the 11th of April 2017 I once again requested that she send me the policy. Today the 19th of April 2017 I still haven't received the policy and even attempts by my Insurance Broker to get the details have been unsuccesful up and till now. This continues to be poor service from Standard Bank Home insurance a major financial institution that should be striving to provide good service to customers in a very tough economic environment.
The service from the Standard Bank Homeloan Insurance department continues to be poor. Since my initial complaint I have been assisted by a person in the Insurance Executive Complaints Samantha Ramisur . She duly sent me the information but after receiving it I realised that it was general policy for homeowners and not specific to me and immediately requested that she forward me a policy document in my name with details of how my house is covered. She committed to send me the policy by the 10th of April 2017. On the 11th of April 2017 I once again requested that she send me the policy. Today the 19th of April 2017 I still haven't received the policy and even attempts by my Insurance Broker to get the details have been unsuccesful up and till now. This continues to be poor service from Standard Bank Home insurance a major financial institution that should be striving to provide good service to customers in a very tough economic environment.