No Service

Good day

I had a smash and grab incident on Tuesday evening and reported the matter to the insurance yesterday morning after getting a case number. The customer care and feedback is pathetic since I have to call and follow up about what is happening all the time. I stressed the fact to the consultant that I cannot drive my car without a window on the passenger side. I went to PG Glass to get a quote and called the insurance again and said that I have done this only to be informed that they don't use PG Glass. I followed up again last night and only then was I given a claim number. Followed up again this morning and was told someone will call me back and until now nothing has happened. This adds to the trauma of losing my handbag and other personal belongings because it seems that I definitely don't have the support of my insurer. Do I risk something worse happening to my car by driving around without a window not to mention the frequent rain lately. I am very disappointed, wanted to use my car tomorrow for a weekend away but my hands are tied by the lack of diligence from Standard bank insurance.