No response/waiting time

Item: Standard Bank Insurance
Rating: 1
Author: Piet T

Its impossible to speak to the person assigned to my claim.I've phoned several times today,25 minutes in total, no response.No response to my emails. I would be very grateful if Mr. T Mokale,Complaints Specialist, or anybody else, would contact me regarding any progress on my claim. HLB ********** 83 78/000064

PHF du Toit

Helpful (0)

Replies (2)

Piet T's updateReviewer Update

29 Jan 2018, 10:10

Why does it take so long ? Your service providers inspected the damages more than a week ago, and still no feedback. Only now you are referring it to a resolution specialist. I received email on the 26/1/18 stating that the builder will re schedule and that he would contact me on the 26/1/18.No phone call up to now. Received another email later saying that the person handling my claim would contact me.No contact or phone call. We are talking about damages that happened during the hail storm early January 2018, nearly a month ago.

Piet T's update29 Jan 2018, 10:10

Reviewer Update

Standard Bank Insurance's replyOfficial

26 Mar 2018, 07:25

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
***
***

Standard Bank Insurance's reply26 Mar 2018, 07:25

Official

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
***
***