1 reviews | Active since Mar 2010
No response/waiting time
I reported a claim on 2/1/18.Their service provider contacted me to inspect the damages.Somehow we misunderstood each other regarding the day off inspection.IWe asked him if we could reschedule. Up to now no response from the service provider. The tenant in my cottage just returned a day ago from leave.We then discovered that one skylite had a hole in it, and the other one had a leak. Phoned this morning at 08:00 to report the new problem and to check on the outstanding inspection.The operator informed me that i will receive a sms confirming this,and that she would arrange for a new inspection which will cover the skylite problem as well . It's now 13:28.No sms up to now.Phoned 4 times .No response/answering Call1 10:09 minutes 2 10:24 minutes 3 12:32 minutes 4 12:53 minutes Wasted +- R55.00 on un answered calls
PHF du Toit ********** ********** ********** 84
Thank you for allowing us the opportunity to look into your matter.
Your concerns was noted and escalated to our management team to address accordingly.
Thank you for being a loyal customer.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
Your concerns was noted and escalated to our management team to address accordingly.
Thank you for being a loyal customer.
Kind regards
Complaint Resolution Centre
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