No response to claim

Item: Standard Bank Insurance
Rating: 1
Author: Jay I

My home suffered hail damage on 30/12/2017 and I reported the incident on 2/01/2018, claim no 18/000450.

To date a contractor is still to visit my home to assess the claim.

Repeated calls to SIL result in more promises but no response. Also apparently their suppliers are unreachable after 4:30 PM. They must be very spoilt indeed if they cannot take calls after 4:30 PM. Surely there must be many suppliers out there who can do the job but why are they not selected?

Helpful (0)

Replies (2)

Jay I's updateReviewer Update

19 Jan 2018, 12:07

Another week has gone by and still no contractor appointed to do my repairs. Instead Standard Bank Insurance tried to buy me out with a "cash settlement" that won't even cover the costs of a contractor. Paying for insurance but no satisfaction when you claim!

Jay I's update19 Jan 2018, 12:07

Reviewer Update

Standard Bank Insurance's replyOfficial

23 Mar 2018, 08:10

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
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Standard Bank Insurance's reply23 Mar 2018, 08:10

Official

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
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