No response received to complaint

Funeral Plan policy FUN*** - I queried and requested a review of nearly 20% excessive increase of my premium on 01 December 2025. 4 telephone calls, numerous Std Bank app "chats", several e-mail complaints and 3 escalations later, and all I have is a reference number ***5. The e-mails go unanswered, even the e-mail escalations to "talktoLinah" and "talktoJohan" are ignored. To make matters worse, I keep on getting requests to rate the service even though I did respond. This is bordering on "Spamming" me. This kind of service, or rather non-service, is extremely shocking and disappointing, especially when the complaint is escalated to the e-mail addresses listed on the website, and absolutely no response is received!!!! If this is how complaints are (not) handled, how are possible claims (not) handled????