NO RESPONSE OR SERVICE FROM INSURANCE

SIL COMMUNICATIONS / STANDARD BANK INSURANCE DELIVER NO CLIENT SERVICE. LAST YEAR I SUBMIT A CLAIM DUE TO A BURGLARY. THIS IS THE END OF FEBRUARY AND STILL NO OUTCOME FOR THESE CLAIM NR 087608 AND 082476. WE HAVE A BOND AT STANDARD BANK. NO RESPONSE TO QUERIES SEND TO CIL/SIL COMMUNICATIONS AT THE BANK. I SPOKE TO MICHELLE WHO PROMISED TO HELP ME AND SHE DISAPPEARED. A GUY WITH THE EMAIL ADDRESS [Email Removed] PHONED ME - PROMISED TO LOOK INTO THIS MATTER AND NOW ... I CANNOT GET HOLD OF HIM AGAIN. THE PLUMBERS STANDARD BANK SEND TO MY HOUSE FIRST DID NOT PITCH. ON A SECOND APPOINTMENT THEY ARRIVE, BUT COULD NOT DO ANYTHING. ON A THIRD APPOINTMENT THEY DID NOT PITCH. NO CLIENT SERVICE FROM STANDARD BANK SHORT TERM INSURANCE! AT THE SASOLBURG BRANCH, THEY JUST SAY THAT THEY DO NOT DEAL WITH INSURANCE. VERY POOR CLIENT SERVICE AT THIS INSTITUTION WHICH IS KEEN TO ACCEPT YOUR MONEY. WHERE DO I GO FOR HELP?