No response or ownership from Standard bank Insurance and their plumbers

I registered a claim on the 06th August 2025 for a leaking geyser, and the claims team sent a plumber from Izinga and the plumbers advised that the geyser is leaking, and the thermostat and element needs to be replaced to the amount of R1200. A week later the geyser started leaking again and i was advised that the geyser has now burst. When the previous plumber had attended to the components they had removed the geysertimer switch that was originally installed and as a result i have spent over R 8000 in electricity tokens as we have a prepaid system. The plumbers did not even advised us that the geysertimer switch was not re-connected. I tried calling the claims team over the past two weeks and left numerous messages for Bernadicta and there has no response and eventually i was left to request a cash settlement on the geyser replacement as the service received from the plumbers and standard bank insurance on a simple but desperate claim is absolutely appauling. I am left out of pocket for the electricity tokens of R 8000 as my geyser timer switch was not reconnected and paying for a component of R 1200 which did not last even a week. The lack of ownership from the claims team is dismal and i would not recommend this insurance to any other consumers