No response on claim for days!!!!!

We have logged a claim with standard bank insurance for our geyser, it took us days to get a hold or someone in the call centre, when that finally happened, a plumber was sent out to do an assessment, they reported back to standard bank, since then, we have not heard back from them, emails and calls later, still no update, meanwhile, we are sitting without an operational geyser. As I type out this email, I have been sitting on a call, the 9th for this day, and we are nearing the 20 minute mark without anyone taking my call and I am 6th in the que, which should have been answered 10 minutes ago. Can someone please assist me, this is crazy. There is no customer service from the claims department.

My claim number is HLB/2026/488789