No response from their Complaints Resolution Centre

I telephoned Sophie at the Complaint Resolution Centre yester and explained that I had written numerous emails to Gugulethu Temba and Lloyd Maubane to which they have not bothered to reply. It is shocking that officials like these are allowed to work in a complaints division and yet they pay no regard whatsoever to a customer complaint.

A permanent disability claim was registered and paid out on the 21st December 2017 and yet my credit card statement which reflects transactions up to and including 27th Dec 2017, reflects no claim paid out.

I wrote to both the above officials asking what went wrong and yet I get no reply at all reply from them.

I gave Sophie my policy number after giving her all the details and Standard Bank cut my call. Sophie didn't even bother to try and call me back.

I then wrote an emails to Standard Bank complaints resolution centre yesterday morning, and now 24 hours later I havnt even received an acknowledgement of my complaints query and absolutely no call from them to resolve my complaints query.

Standard bank, your staff are useless!!!!!!!!!!!!!!!!!!!!!!!!!!