No response from Standard Bank Insurance after I called them 2 weeks ago

Item: Standard Bank Insurance
Rating: 1
Author: Maxine W

I called Standard Bank Insurance 2 weeks for enquire about the Credit card protection plan. The agent took down my in formation and promised someone will call me back. It is 2 weeks later and I am still waiting for a call. Last week I complete "please call" be back via Standard Bank website. I still have not received a call. This is NOT GOOD.

Helpful (0)

Replies (2)

Standard Bank Insurance's replyOfficial

19 Aug 2021, 14:03

Dear Valued Client

Thank you for posting and allowing us the opportunity to look into your complaint. Kindly email us your Hellopeter User name and Policy Number /Claim Number to enable us to assist.

Regards

Complaints Resolution Team

Standard Bank Insurance's reply19 Aug 2021, 14:03

Official

Dear Valued Client

Thank you for posting and allowing us the opportunity to look into your complaint. Kindly email us your Hellopeter User name and Policy Number /Claim Number to enable us to assist.

Regards

Complaints Resolution Team

Standard Bank Insurance's replyOfficial

19 Aug 2021, 14:59

Dear Valued Client

Thank you for posting and allowing us the opportunity to look into your complaint. Kindly send us your ID Number in order for us to log the complaint for you and assist.
Alternatively you can send the ID Number and details on our email .

***

Regards

Complaints Resolution Team

Standard Bank Insurance's reply19 Aug 2021, 14:59

Official

Dear Valued Client

Complaints Resolution Team