No Response from Standard Bank Insurance after 72hours (Emergency Assist)

I emailed *** on Sunday 14h07 to assist with an urgent plumbing issue. I emailed because you cannot get through to them via phone. According to the STB website they have a 24hr turnaround time.

I waited until Monday 28th Dec , 17h07 (27hours later) to email again. No response.

I wrote a complaint to standard bank Monday 28th Dec , 18h36 (28hours later). Received an acknowledgement email Tues 29th 08h15.

Since then nothing - not a call, an email - WOW. Its not Wednesday 30 13h47 when I write this complaint almost 72 hours later - NOTHING. SOMETHING IS WRONG. I AM MOVING TO ANOTHER INSURANCE COMPANY FOR SURE. NOT THE FIRST TIME.