No response from Standard Bank funeral claim

I have been banking with standard bank for over 12 years and never got much service with this bank. I contemplated changing banks several times but after my recent experience with a funeral policy claim I will definately be changing banks. When it comes to customer service this bank knows nothing about this. To process a claim its absolutely impossible with all the options they have on their website all options do not work. The claims department is on vacation because there is no answer or response to emails. Customers service department does not respond including the team leaders. Its an absolute nightmare. I would never recommend this funeral cover service to anyone. All they will do is debit you and at the time of claim everyone is sleeping. If you looking for a Funeral policy I would recommend Absa or Hollard. Standard bank you are useless and pathetic at customer service.